Shipping & Returns
Shipping & Returns
The U.S. Department of State's Directorate of Defense Trade Controls, the U.S. Department of Commerce's Bureau of Industry and Security, and the U.S. Department of the Treasury's Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. We request that you (the "Customer") read and familiarize yourself with the following regarding certain applicable export regulations.
The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation or authorization, is strictly prohibited and may result in civil penalties and/or constitute a federal crime. MTek Weapon Systems will not engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products. An accurate Automated Export System (AES) filing must be made, whether or not the exportation requires a license.
If you wish to purchase an item for ultimate shipment or use outside of the United States, please indicate this fact in your order. Depending on the value of the order, specific item(s), end user, country of ultimate destination and end use, MTek Weapon Systems may be required to apply for an export license with the appropriate U.S. government agency. Items on the website may require an export license, including, but not limited to, the following: Military apparel, body armor, helmets, and helmet accessories. Orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations. Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable.
Export Policy and Restrictions - Published Policy
International Traffic in Arms Regulations (ITAR): Some of the item(s) on this website are subject to the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without authorization or a license issued by the U.S. Department of State's Directorate of Defense Trade Controls. By proceeding with a transaction to purchase any ITAR restricted item(s), the Customer certifies that (i) the purchase does not require MTek Weapon Systems to export such items, unless MTek Weapon Systems is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from MTek Weapon Systems without the appropriate U.S. Government export authorization; (iii) the Customer does not intend to export, transfer, sell, or furnish the item to any foreign person, whether abroad or in the U.S., including any Foreign Embassy in the U.S., without the appropriate U.S. Government export authorization; (iv) the Customer understands that a foreign person under the ITAR § 120.16 means "any natural person who is not a lawful permanent resident as defined by 8 U.S.C. § 1101(a)(20) or who is not a protected individual as defined by 8 U.S.C. § 1324b(a)(3)," and can mean "any foreign corporation, business association, trust, society, or any other entity or group that is not incorporated or organized to do business in the U.S., as well as international organizations, foreign governments, and any agency or subdivisions of government (e.g. diplomatic missions)" (See ITAR § 120.16); (v) the Customer is a U.S. Person as defined by ITAR § 120.15, meaning the Customer is a lawful permanent resident of the U.S., as defined by 8 U.S.C. § 1101(a)(20), or is a protected individual as defined by 8 U.S.C. § 1324b(a)(3), or is a "corporation, business association, partnership, society, trust, or any other entity, organization or group that is incorporated to do business in the U.S., or is a governmental (federal, state, or local) entity" (See ITAR § 120.15).
Export Administration Regulations (EAR): Some of the item(s) on this website are subject to the Export Administration Regulations (EAR), and export may be restricted by the U.S. Department of Commerce's Bureau of Industry and Security. By proceeding with a transaction to purchase any restricted item(s), the Customer certifies that (i) the purchase does not require OpticsPlanet, Inc. to export such items, unless OpticsPlanet, Inc. is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from OpticsPlanet, Inc. without the appropriate U.S. Government export authorization.
Shipping: We will ship in-stock items within 7 days of your purchase. Once your order is shipped, you will receive an email notification with a tracking number and your credit card will be charged. Depending on the value of the product being shipped, a signature may be required to receive the product. A tracking number will be provided by email. Please note that USPS tracking is limited and may not show the progress of the shipment until delivered. Even if nothing is updated in the system, the package is usually on its way to you.
Expedite Shipping: If you need expedited shipping, please contact us by email or by phone after you place your order.
Insurance: Insurance is not included. To purchase insurance for your package, you must notify us by phone after the order is placed.
Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of receipt of shipment. There are no refunds or exchanges on build-to-order or custom products. Returns will only be accepted if the item is unused, in its original condition and its original packaging. A full refund, less a 15% restocking fee, will be applied to your credit card, if your return meets these conditions. Please allow 10-15 business days from the time the item is received to process a refund. You are responsible for shipping cost to return the item, unless it was our error.
Please send all returns to:
MTek Weapon Systems Attn: Returns
400 E. Mahalasville Rd.
Martinsville, IN 46151
For your safety please us FedEx or UPS
